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Help with the WhatsApp Stats app for HighLevel: setting it up, reading your numbers, and fixing anything that doesn't look right. Most questions are answered below. If yours isn't, message us and a real person will reply.

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Getting started Three steps

Install the app

Install WhatsApp Stats from the HighLevel App Marketplace into the sub-account you want stats for, and approve the access it asks for.

Open it from your sidebar

Once it's installed, WhatsApp Stats appears in that sub-account's left-hand menu. Click it to open your dashboard.

Pick your date range

Choose 7, 30 or 90 days, or a custom range. The dashboard compares it with the period before.

Common questions

My dashboard is empty or shows no data

Check these first:

WhatsApp is connected in that sub-account (Settings → WhatsApp).
Messages were actually sent or received over WhatsApp in the date range you picked. Try 90 days.
You're in the sub-account where the app is installed.

Still empty? WhatsApp us with the account name and we'll take a look.

How are read rate and reply rate worked out?

Both are out of the messages that were delivered. Read rate is the share of delivered messages that were read. A reply counts as a read too, because someone can't reply without seeing it. Reply rate is the share of delivered messages that got a reply. So your read rate will always be equal to or higher than your reply rate.

Why don't my numbers match what I see elsewhere?

Other reports may count every message sent, include other channels, or use a different date range or time zone. WhatsApp Stats only counts WhatsApp messages, measured against delivered messages, for the exact range you choose. Numbers can also take a short while to update after new messages come in.

Can the app send messages or change anything in my account?

No. It has read-only access. It reads your WhatsApp messages to work out totals and percentages, and it can't send messages, edit contacts or change any settings.

What data does the dashboard show?

Totals and percentages: read and reply rates, the lead journey, best times to message, speed to lead, top messages and buttons, and failed message reasons. It doesn't list your contacts' names or phone numbers.

Why did some of my messages fail?

The "Why messages failed" panel shows the reasons. The most common is sending outside the 24-hour window. In that case, use an approved WhatsApp template for that step instead of a normal message. Other reasons include numbers that aren't on WhatsApp, and contacts who have blocked or opted out.

How do I remove the app?

Uninstall it from the HighLevel App Marketplace in that sub-account. It disappears from the sidebar straight away.

When you message us Helps us fix it faster

The name of the HighLevel sub-account (business name)

What you expected to see, and what you saw instead

The date range you had selected

A screenshot of the dashboard, if you can